FAQs
How long does delivery take?
Delivery times depend on the product type:
- Local Stock: 1–3 business days
- Supplier Stock: 3–7 business days
- Imported Stock (if applicable): 7–14 business days
We always aim to deliver as quickly as possible and will notify you as soon as your order is on its way.
Do you ship nationwide?
Yes. Buzz Home delivers anywhere in South Africa.
Delivery partners include trusted courier services to ensure safe, fast, and reliable delivery.
How do I track my order?
Once your order has been dispatched, you will receive a tracking link via email or WhatsApp.
You can monitor your delivery at any time.
Can I collect my order?
Yes. Collections are available from selected Buzz Home depots.
You will receive a message when your order is ready for pickup.
What payment methods do you accept?
You can pay using:
- Debit & Credit Cards
- Instant EFT
- Payfast / PayGate (depending on gateway selected)
- Manual EFT (for approved orders)
What is your return policy?
If an item is damaged, defective, or incorrect, please notify us within 7 days of receiving your order.
We will arrange a replacement or refund according to our Refund & Returns Policy.
Do you offer warranty on products?
Most products come with a standard supplier warranty, and certain items include extended protection.
Details are listed per product where applicable.
Do you offer bulk or wholesale pricing?
Yes, bulk pricing is available for businesses, moving companies, and corporate clients.
Contact us directly for a customised quote.
Can I change or cancel my order?
Orders can only be changed or cancelled before shipment.
Once dispatched, orders cannot be altered.
Who do I contact for help?
You can reach our support team via:
📧 Email: Info@buzzhome.co.za
📞 Phone/Whatsapp: 010 496 3244 / 064 741 3787
We’re here to help every step of the way.
Need Help Fast?
The quickest way to reach us is via WhatsApp or Email.
We’ll assist with tracking, product questions, returns, and delivery updates.