Refund & Returns Policy

Your satisfaction matters to us.

If something is not right, we’re here to help.

This policy ensures a fair, clear, and smooth process for both you and Buzz Home.

Eligibility for Returns

You may return an item if:

• The product is damaged or defective
• The product is incorrect or missing components
• You received the wrong item
• The product is unused, in its original packaging, and in resellable condition
• The return request is submitted within 7 days of receiving your order

Items must be free of wear, marks, odours, or signs of use.

Buzz Home reserves the right to decline returns that do not meet inspection standards.

Non-Returnable Items

For hygiene, safety, and quality-control reasons, the following items cannot be returned:

• Cleaning consumables that have been opened or used
• Personal hygiene-related products
• Home items that show signs of use, wear, or installation
• Items damaged through misuse or neglect
• Custom-made, personalised, or special-order items
• Clearance or “final sale” items

These restrictions protect all our customers and ensure quality assurance.

Return Process

To initiate a return:

1. Email or WhatsApp us with your order number
2. Attach photos or videos showing the issue (if applicable)
3. Our team will evaluate and confirm next steps
4. Collection or depot drop-off will be arranged
5. Returned items undergo inspection within 48 hours of arrival
6. Refunds, exchanges, or credits will be issued accordingly

Buzz Home will keep you updated throughout the process.

Refund Methods

Refunds may be issued as:

• Store credit
• Replacement product
• Refund to the original payment method

Processing times may vary depending on your bank or payment provider (typically 3–5 business days after inspection).

Return Shipping Fees

• If the item is defective, incorrect, or damaged, Buzz Home covers all return shipping fees.
• If the item is returned due to change of mind, incorrect size, incorrect colour choice, or buyer error, the customer is responsible for return courier fees.

Buzz Home reserves the right to charge packaging or handling fees for improperly packed returned items.

Return Abuse

To protect our store and customers, Buzz Home may limit or decline returns for customers who frequently:

• Return used or damaged items
• Submit fraudulent claims
• Abuse or misuse the returns system

Customer Responsibility

Before purchasing, customers are responsible for:

• Reading product descriptions and dimensions
• Confirming sizes, colours, and specifications
• Ensuring compatibility and suitability for their intended use

Buzz Home cannot accept returns due to incorrect selection, unless unused and eligible under the policy.