Exchange & Reimbursement Policy

Exchanges

If you need a different size, model, or variation, we’re happy to assist.

Exchanges can be arranged within 7 days of delivery, provided that:

• The item is unused
• The item is in original packaging
• The item is in perfect resellable condition
• The requested replacement is in stock

Only one exchange per order is permitted.

If the preferred item is out of stock, you may choose:

• A different item of the same value
• Store credit
• A refund (depending on the condition of the returned item)

Incorrect or Faulty Products

If you receive an incorrect or faulty product, Buzz Home will:

• Collect the incorrect or defective item at no cost to you
• Replace it with the correct or brand-new item
• Or issue a full refund if preferred

Faulty item claims require photos or videos so our team can assess the issue quickly.

Reimbursements

If a reimbursement is approved, you may choose:

• Full refund
• Partial refund (if only part of a multi-item order is affected)
• Store credit for future purchases

Refunds are issued based on inspection of the returned item to confirm condition and eligibility.

Processing Time

Refunds and reimbursements generally take 3–5 business days after the returned item has been received and inspected.

Processing times may vary by payment provider or bank clearing times.

Shipping Costs for Exchanges

• Buzz Home covers shipping for incorrect or faulty products.
• Customers are responsible for shipping fees on exchanges due to:

• Wrong size
• Wrong colour
• Change of preference
• Mistaken order selection

Return Condition Requirements

Returned items must be:

• In original packaging
• Unused and undamaged
• Free of marks, scratches, odours, or signs of wear
• Including all parts, accessories, manuals, and components

Items not meeting these conditions may be rejected or refunded partially at Buzz Home’s discretion.

Need Help?

Our support team is here to assist quickly and professionally with any exchange or reimbursement request.

• Email: info@buzzhome.co.za
• Phone: 010 496 3244 / 064 741 3787