Shipping Policy

Shipping Overview

Buzz Home delivers nationwide across South Africa. All orders are processed, packed, and dispatched with care to ensure your products arrive safely and on time.

Orders may be fulfilled from one or more Buzz Home depots depending on stock availability.

Buzz Home is not liable for delays caused by external courier partners, operational disruptions, or events outside our control (see “Force Majeure” below).

Delivery Timeframes

Local Stock Items:

1–3 business days

Supplier / Partner Stock:

3–7 business days

Imported / Special Order Items (if applicable):

7–14 business days

• Timeframes are estimates and may vary due to courier delays, regional access, weather, or uncontrollable circumstances.
• Business days exclude weekends and public holidays.
• Delivery times begin once your order has been dispatched.

You will receive a tracking link via email or WhatsApp as soon as your parcel is on the way.

Delivery Fees

Shipping fees may vary depending on:

• Order size
• Delivery location
• Item type (standard vs. bulky items)

Any free shipping thresholds or promotional rates will be clearly communicated at checkout.

If an incorrect or incomplete delivery address is provided, re-delivery fees may apply.

Order Processing

• Orders are processed Monday to Friday (excluding public holidays).
• Orders placed after 14:00 may be processed on the following business day.
• Orders may ship from multiple depots to speed up delivery.

Processing delays may occur during high-volume periods (sales, promotions, holidays).

Delivery Partners

We work with reputable courier partners to ensure fast, reliable, and secure delivery.

Once an order is handed to the courier, you will receive tracking information to monitor your delivery.

Buzz Home is not responsible for courier routing decisions or delays caused by third-party logistics partners.

Delivery Issues

If your parcel is delayed, damaged, or lost in transit, our support team will assist immediately.

Contact us at:

• Email: Info@buzzhome.co.za
• Phone: 010 496 3244 / 064 741 3787

If an order is marked “Delivered” by the courier but not received, Buzz Home will assist in opening an investigation. However:

• Buzz Home is not liable for theft, loss, or mis delivery after a parcel has been confirmed as delivered by the courier.
• Customers are encouraged to provide safe delivery instructions to prevent theft.

Force Majeure / Events Outside Our Control

Buzz Home is not liable for delays caused by:

• Load shedding
• Strikes or labour disruptions
• Civil unrest or riots
• Natural disasters
• Extreme weather
• Courier system failures
• Road closures or infrastructure issues

We will always do our best to assist and communicate proactively.

Limitation of Liability

Buzz Home’s responsibility for any order is limited to:

• The value of the item(s) purchased
• OR replacement of the affected product(s)

Buzz Home is not responsible for indirect or consequential losses.